Shipping Overview

ZooMarket is a marketplace connecting buyers and sellers. Shipping arrangements are made directly between the buyer and seller of each transaction.

Seller Responsibilities

Sellers are responsible for:

Clearly describing shipping options and costs in their listings
Packaging animals safely and appropriately for transport
Complying with all local, regional, and national animal transport regulations
Providing accurate shipping timeframes
Obtaining all necessary permits and health certificates

Buyer Responsibilities

Buyers are responsible for:

Reviewing shipping terms before completing a purchase
Providing accurate delivery information
Being available to receive the shipment
Inspecting animals upon arrival and reporting any issues immediately
Ensuring they have the proper facilities to care for the animal

Local Pickup

Many sellers offer local pickup as an option. This allows buyers to meet sellers in person, inspect the animal before purchase, and avoid shipping costs.

Live Animal Transport Regulations

The transport of live animals is subject to strict regulations in Saudi Arabia and internationally. Both buyers and sellers must:

Comply with CITES (Convention on International Trade in Endangered Species) regulations where applicable
Follow Saudi Arabian environmental and animal welfare laws
Use approved carriers for live animal transport
Never ship prohibited or endangered species

Shipping Disputes

In case of shipping disputes:

Contact the seller directly to resolve issues
Document any problems with photos and detailed descriptions
Report unresolved issues to ZooMarket support within 48 hours
ZooMarket may assist in mediation but is not liable for third-party shipping services

Delivery Timeframes

Delivery times vary depending on:

Location of buyer and seller
Shipping method selected
Availability of transport services
Required permits and documentation processing

Contact Us

For shipping-related questions or disputes, contact us at support@zoomarket.com.