Support & Help
Last updated: December 25, 2025
Getting Help
We're here to assist you! If you need help with ZooMarket, we offer several ways to get support.
Support Tickets
For account issues, technical problems, or general inquiries, please submit a support ticket through your dashboard. Our team typically responds within 24 hours.
Frequently Asked Questions
How do I create an ad?
Click the "Post Ad" button, fill in your pet's details, upload photos, and choose between fixed price or auction. For auctions, you'll need to pay an activation fee.
How do commissions work?
For fixed-price items, we charge 1% (VAT included) minimum 5 SAR commission when your item sells. For auctions, there's a 20 SAR upfront activation fee.
How do I pay for auction fees or commissions?
You can pay securely through our integrated payment gateway. We support multiple payment methods including credit cards and local payment options.
What if my item doesn't sell?
You can republish your ad after the cooldown period or modify the price and details to improve your chances of selling.
Contact Information
Email: support@zoomarket.com
Business Hours: Sunday - Thursday, 9 AM - 6 PM (Saudi Arabia Time)
Reporting Issues
If you encounter inappropriate content or users, please use the "Report" button on ads or contact our support team immediately.